Challenge
- Monitor and evaluate the impact (readiness) of the Polio Helpline operators on reducing parents’ resistance to administer polio vaccination.
- Identify possible skill gaps and design training to fill those gaps
Solution
- Provide Polio Assessments, a real-time skill assessment system, equipped with related competency tests
- Design Polio Assessments microsite – illustrating communication and advocacy strategy
- Provide online analytics for monitoring
- Provide talent assessment reports that indicate helpline’s operators training need.
Approach
- Study different situations affecting effective administrations of polio drops
- Create competency assessments to measure helpline response team’s readiness
- Launch Polio Assessments (assessment center and related communication plan)
- Invite helpline response team for assessments
- Identify possible skill gaps
- Provide relevant training and other remedies
Outcome
- Simple, real-time skill M& E system launched to build a qualified polio response team
- Lessons learned from Polio Assessments can be applied to other public health communication programmes
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